OnUp Water

Shipping & Return Policies

Shipping

At OnUp® Fitness LLC, we currently ship our product to street addresses within the United States. Shipping is paid for by the customer. At this time, OnUp® is providing FREE DELIVERY within the Twin Cities (see list of qualifying ZIP codes below).  Standard delivery can be expected within 1-3 business days. Delivery is available on weekdays as well as on nights and weekends.

Orders are processed at our facility Monday – Friday. Our facility shall not operate on the following observed holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day.

A shipping confirmation email will be sent to the customer after the order has been processed and shipped by our facility. Please allow at least 36 hours after placing your order before reaching out to our customer service team to receive tracking information.

Twin Cities ZIP codes that qualify for free shipping: 

55125, 55408, 55430, 55168, 55306, 55470, 55038, 55144, 55447, 55369, 55114, 55327, 55435, 55107, 55331, 55164, 55460, 55317, 55055, 55166, 55571, 55454, 55337, 55478, 55597, 55444, 55573, 55305, 55405, 55403, 55128, 55608, 55121, 55419, 55474, 55014, 55431, 55407, 55415, 55133, 55105, 55409, 55446, 55411, 55111, 55145, 55113, 55424, 55075, 55316, 55479, 55083, 55593, 55412, 55392, 55116, 55378, 55420, 55090, 55599, 55187, 55472, 55570, 55406, 55433, 55439, 55347, 55427, 55448, 55485, 55103, 55172, 55191, 55112, 55402, 55421, 55401, 55106, 55343, 55572, 55071, 55108, 55155, 55598, 55428, 55345, 55124, 55486, 55488, 55379, 55175, 55484, 55146, 55190, 55182, 55189, 55076, 55126, 55110, 55579, 55077, 55161, 55356, 55413, 55177, 55364, 55434, 55569, 55437, 55118, 55468, 55595, 55426, 55596, 55438, 55459, 55418, 55170, 55410, 55458, 55101, 55575, 55129, 55445, 55576, 55171, 55423, 55120, 55304, 55422, 55578, 55311, 55436, 55441, 55432, 55119, 55169, 55115, 55577, 55574, 55042, 55480, 55165, 55483, 55104, 55109, 55414, 55384, 55429, 55340, 55068, 55344, 55416, 55425, 55391, 55440, 55188, 55455, 55150, 55417, 55348, 55346, 55016, 55442, 55323, 55450, 55102, 55122, 55361, 55487, 55127, 55404, 55449, 55443, 55117, 55123

Returns

Don't love it? Tell us why and get a free money-back guarantee. We're still new and striving to make our product as great as we know it can be! Guaranteed for 30 days from delivery.

Currently, we do not accept returns or exchanges of any products sold on our site.

In the circumstance that your order was damaged in-transit to your shipping destination or in the instance you have received the inappropriate order, please reach out to our customer service representatives at erin.and.ilene@onupwater.com. Please reach out to us with any suggestions or concerns about our product.